FAQ

Questions about Homecounts

If you need anything else, reach us at info@homecounts.eu.

How does the 14-day free cancellation work?

Both Discovery and Maxi plans include a 14-day free cancellation period so you can try the paid plan risk-free. If you cancel within 14 days, you won't be charged. If you cancel later, you lose priority receipt analysis, bundled credits, and the higher member limit at the end of your billing period.

Can multiple household members join?

Yes. Up to 3 members can share a household under the free plan, and you can unlock more with a subscription.

What do paid plans add?

Paid plans add priority for receipt analysis, bundled analysis credits, cheaper credit packs (Maxi), and more household members. All core features (inventory with expiration alerts, spending analysis, multi-user reconciliation) are included in every plan, including free.

How do I upload receipts?

You can upload receipts in multiple ways:

  • From your phone: Use the camera to snap a photo, or share from other apps
  • From desktop: Upload PDFs or image files
  • Receipts are automatically processed to extract totals, dates, vendors, and line items
What is multi-user reconciliation?

Multi-user reconciliation lets you track who owes what to whom, both inside and outside your household. Link receipts and line items to specific accounts, see detailed analytics, and keep everyone aligned on shared expenses. It's included in every plan.

What happens if I cancel my subscription?

If you cancel within the 14-day free cancellation period, you won't be charged. If you cancel after that, you lose priority receipt analysis, bundled credits, and the higher member limit at the end of your billing period. Your data remains in your account, and you can continue using the free plan.

How do analysis credits work?

Analysis credits can be purchased in any plan (Base, Discovery, or Maxi). If you have an active subscription (Discovery or Maxi), you get month-specific credits and a 10% discount on additional credits you purchase.

Credit validity:

  • Credits included in your monthly subscription (10 for Discovery, 40 for Maxi) are only valid during that billing month
  • Credits purchased independently and those earned through theReceipt Analysis Contribution Reward (whether you have a subscription or not) do not expire and can be used anytime
What are Receipt Analysis Contribution Rewards?

You can optionally contribute to improving Homecounts by sharing your receipt documents and the final approved versions. This helps us train and improve our receipt analysis accuracy. In return, you receive free analysis credits.

Reward amounts:

  • 0.15 credit per receipt with 10+ lines (items)
  • 0.1 credit per receipt with 5-9 lines (items)
  • 0.05 credit per receipt with 1-4 lines (items)

Contribution is completely optional and opt-in. You choose which receipts to share, and you can opt out at any time.

Ready to get organized?

All core features included. Try paid plans with 14-day free cancellation.